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faq

The most commonly asked questions have been included below

If you have a question that is not included here, please Contact Us.

General:

What is Pewple?
We are a subscription-based design and marketing company that offers custom websites, rebranding and modern marketing strategies for Local Churches. Our custom websites start at $59/mo. with no start-up or hosting fees- plus, a robust website security, SSL certificate, unlimited updates and tech support and more are also included at no additional cost. We’d like to sound hip and technical by saying there’s more to it, but it really isn’t. Our subscription-based model makes it easy and meets every budget!

Fyi: Oh, and we offer custom church apparel, logo design, youth programs and other cool stuff too.

What does the name "Pewple" mean?

Pewple is a portmanteau, which is a word blending the sounds and combining the meanings of two others. And, we believe “Pewple” best describes our objective: Connect PEWs and peoPLE.

Does my church need a website?
Absolutely. All churches should have their own web-presence independent of unrelated clutter, comments and posts found scattered across most social media platforms. A website gives you the ability to offer visitors a custom website experience with relative content and engaging functionality – all in a monitored online environment that you control.

It is also important to note that social media is not a suitable replacement for a website- nor was it ever meant to be. Hence, the reason why users are only given one (1) page per platform.

Do I have to qualify for Pewple services?
We understand that our business model saves you money. But, we want to ensure that those savings are allotted for our target demographic: Smaller churches (also referred to or described as “The Local Church”). So, if one of the following describes your church, organization or small business, you qualify for our services:

The Local Church: A small church or ministry with an active membership of 200 or less.
Organizations: A faith-based organization that represents and/or is made up primarily of Local Churches as described herein.
Small Businesses / Sole-Proprietorship: A sole-proprietorship or small business with up to three full or part-time employees.

Important: Your church, ministry or organization must also be situated within the United States of America to qualify for and to subscribe to our service at this time.

Can I replace my existing website?
We’d be more than happy to assist you with replacing an existing website with a new one.
Please Contact Us to tell us more about your project.
Can I cancel my subscription with Pewple?
Yes, you can cancel your subscription at anytime. If you cancel your subscription less than twelve (12) months into your service with us, however, you may incur a one-time early termination fee equal to one (1) month’s subscription of the canceled service plan. Click here to learn more. 

Important: If your subscription with Pewple is canceled (for any reason), your church, ministry, small business or organization will not be able to resubscribe to our service(s).

How can I reach Pewple?

We are available M-F 10a to 6p, CST to discuss any new client questions (only) via phone. Simply, email us to schedule a phone call back: onboarding@Pewple.Org. For all other questions and update requests, please contact us or email us directly at yourfriends@Pewple.Org.

Websites:

What do I need to get started with Pewple?
Click here to view our website checklist; where you can learn how to get started with your new website in five easy steps.
How long will it take to complete my new church website?

The turnaround times vary between plans. Our entry-level plan is 45 days, while our top-tier plan can be delivered ten days sooner.
The present production schedule reads thusly:

Vestibule: 45 days
Foyer: 40 days
Lobby: 35 days

Important: The turnaround does not start until ALL REQUIRED INFORMATION FOR YOU NEW WEBSITE IS RECEIVED. Please see our Website Checklist for more information.

Can I make changes to my website?
Yes! Please be sure to check your plan’s concierge frequency permissions. The following changes are included with your monthly subscription and can be made to your website at no additional charge:

a. Updates: Updating bios, ministry staff info and pics, church contacts, service times, etc.
b. Removals: Removing store products, limited-time content (ex. an event or conference), etc.
c. Modifications: Modifying page information/wording.
d. Additions: Adding new pictures to your photo gallery or a new webpage, etc.

Important: Page content, namely: verbiage and relative pics – if required – must accompany new page requests. And, new page requests cannot exceed your selected plan’s total web page allotment. Any updates not included above are considered “premium changes,” and these premium changes are available upon request for a one-time fee per request. Please contact us if you have any questions.

What is the turnaround time for website changes?
We are committed to updating all subscriber websites in a timely manner.
Please note that all website modifications, changes and update requests are subject to the following production schedule:

a. Updates. Updating a pastor’s bio, ministry staff, church contacts, service times, etc.: 24hrs.
b. Removals. Removing store products, limited-time content, etc.: 24hrs.
c. Modifications. Modifying page information/verbiage: 24hrs.
d. Additions. Adding new pictures to your photo gallery, or a new webpage, etc.: 72hrs.

The time-frames above are calculated from the submission date of each request. Ex. If a Modification request is submitted on Friday, the change/update will not post until the following Monday (not Saturday). Please be advised to schedule all requests accordingly. Note: Please permit additional time for change/update requests that span three (3) or more pages.

Important: Although, updates are made on the weekends for online streaming and related scenarios, the time-frames listed above are M-F.
You can share files and submit update requests here.

Can I make an emergency website update?
Yes, it is possible. This is considered on an as-needed basis and is only available to subscribers with a service plan with weekly or bi-weekly concierge frequency. In the event of any emergency where a content update is needed, simply Contact Us.
Will I still own my domain name?
Yes! Your chosen domain name is always yours. Even if you decide to cancel your subscription with us.
How much creative control do I have over my new website?
A lot! All Pewple subscribers are asked to tell us what they want. All subscribers are asked to share up to three (3) website examples with us, so we can get an idea of what they like and why. Alternatively, subscribers can elect to give our team full creative freedom to design and build out their new custom website, also.
What will happen if I miss a payment?
Before the second attempt is made, a friendly reminder may be sent to you via email and your services will be temporarily interrupted during this time. If the second attempt to collect payment is unsuccessful, your services will remain interrupted until the payment is made. And, if a payment is not receive payment within ten (10) days of its original due date, your subscription will be terminated.
Can I use multiple domains for one website?
Yes. If you would like to have more than one domain name “pointing” to your new website, this is possible. Let’s say that you have a domain with us (ex. MyWebsite.Org) and you would like to add another (ex. MyWebsite.Com), this is what you’ll need to do: 1. Acquire the additional domain name you want (ex. MyWebsite.Com). 2. You’ll then need to set the domain name to work as a conduit or forward to (MyWebsite.Org), administratively.

In doing so, if someone types in either domain, it will send them to your new website. Note: We do not need administrative access to the other domain(s) when the noted steps above are followed. Alternatively, we could set the forward for you by obtaining brief temporal administrative access to the domain name to do so.

Subscribers:

Will I still own my domain name?
Yes! Your chosen domain name is always yours. Even if you decide to cancel your subscription with us.
How much creative control do I have over my new website?
A lot! All Pewple subscribers are asked to tell us what they want. All subscribers are asked to share up to three (3) website examples with us, so we can get an idea of what they like and why. Alternatively, subscribers can elect to give our team full creative freedom to design and build out their new custom website, also.
Can I make changes to my website?
Yes! Please be sure to check your plan’s concierge frequency permissions. The following changes are included with your monthly subscription and can be made to your website at no additional charge:

a. Updates: Updating bios, ministry staff info and pics, church contacts, service times, etc.
b. Removals: Removing store products, limited-time content (ex. an event or conference), etc.
c. Modifications: Modifying page information/wording.
d. Additions: Adding new pictures to your photo gallery or a new webpage, etc.

Important: Page content, namely: verbiage and relative pics – if required – must accompany new page requests. And, new page requests cannot exceed your selected plan’s total web page allotment.

Any updates not included above are considered “premium changes,” and these premium changes are available upon request for a one-time fee per request. Please contact us if you have any questions.

What is the turnaround time for website changes?
We are committed to updating all subscriber websites in a timely manner.
Please note that all website modifications, changes and update requests are subject to the following production schedule:

a. Updates. Updating a pastor’s bio, ministry staff, church contacts, service times, etc.: 48hrs.
b. Removals. Removing store products, limited-time content, etc.: 24hrs.
c. Modifications. Modifying page information/verbiage: 24hrs.
d. Additions. Adding new pictures to your photo gallery, or a new webpage, etc.: 72hrs.

The time-frames above are calculated from the submission date of each request. Ex. If a Modification request is submitted on Friday, the change/update will not post until the following Monday (not Saturday). Please be advised to schedule all requests accordingly. Note: Please permit additional time for change/update requests that span three (3) or more pages.

Important: Although, updates are made on the weekends for online streaming and related scenarios, the time-frames listed above are M-F.

You can share files and submit update requests here.

Can I change my plan?
Vestibule and Foyer subscribers can upgrade their plans, and Lobby subscribers can downgrade their monthly service plan at any time.

1. Please email us at: plans@Pewple.Org or click here to notify us of your decision to change your plan. Important: Please be advised: if you skip this step, you may lose your present account details, including: your website and its related files.
2. Cancel your current plan with us.
3. Subscribe to your new plan.

Note: Upon cancellation, you will have two (2) business days to subscribe to your new plan.
Please Contact Us if you have any questions.

Can I make an emergency content update?
Yes, it is possible. This is considered on an as-needed basis and is only available to subscribers with a service plan with weekly or bi-weekly concierge frequency. In the event of any emergency where a content update is needed, simply Contact Us.
How do I make payments?
All payments (and recurring payments) are made safely and securely via PayPal. This is also how the initial payment to start your subscription is accepted. Note: All monthly payments thereafter will be made automatedly via PayPal or manually, if your subscription was processed over the phone with a representative.
What will happen if I miss a payment?
Before the second attempt is made, a friendly reminder may be sent to you via email and your services will be temporarily interrupted during this time. If the second attempt to collect payment is unsuccessful, your services will remain interrupted until the payment is made. And, if a payment is not receive payment within ten (10) days of its original due date, your subscription will be terminated.

Legacy Websites:

What is a Legacy Website?

A Legacy Website is a first-of-its-kind online environment where family and friends can celebrate a deceased loved one’s life and legacy in an elegant and creative way.

Created by popular web development and marketing firm, Pewple LLC, each Legacy Website includes: your loved one’s obituary, funeral service video, photo gallery, home videos, milestones, tributes, donations option and more. A personalized domain name and password-protect feature are also included with each website. Click here for a full list of features.

Required files.

Obituary – Allows family and friends to view your loved one’s obituary in its original format online. Note: You can turn the obituary’s page by clicking the arrows on the left and right sides the page OR for an even cooler experience, by clicking or tapping (mobile users) to top corner of a page. You can then turn the page like the physical obituary.

Funeral Service – Allows family and friends the ability to view your loved one’s funeral services if they were unable to attend or if they simply wanted to revisit the service. Note: A family member, friend or professional videographer will need to capture and provide this full video file to us. Important: We will not be able to add the funeral service to your loved one’s Legacy Website without the video file being provided to us. WE CANNOT ATTEND OR RECORD YOUR LOVED ONE’S FUNERAL SERVICE.

Milestones – Allows family and friends the ability to view your loved one’s achievements and milestones in an engaging and professional way. Note: We will use the same Milestones included in your loved one’s obituary, so you do not have to send anything UNLESS you would like to add ADDITIONAL milestones. In this case, simply include the new Milestone list in a Microsoft Word or Google Doc file.

Home Video(s) – Allows family and friends the ability to view your loved one’s videos (birthday parties, family reunions, etc.) and relive the memories shared with them.

Tributes – Allows family and friends the ability view your loved one’s to view the tributes shared in the obituary. Note: We will use the same Tributes and Acknowledgements included in the obituary, so you do not have to send anything UNLESS you would like to add ADDITIONAL tributes. In this case, simply include them in a Microsoft Word or Google Doc file.

Photos – Allows family and friends the ability to view your loved one’s photos and relive the memories shared with them.

Guestbook – Allows family and friends the ability to sign your loved one’s online guestbook. Note: We’ll only need the email address(es) that you’d like the guestbook submissions to be emailed to.

OPTIONAL FILES / FEATURES

Family Tree – OPTIONAL. This is not a required file.

Local Grief Services – OPTIONAL. This is not a required feature. But, it gives you the ability to share helpful grief service links with family and friends who may be in need.

Password Protection – OPTIONAL. This is not a required feature. But, it gives you the ability to control who has access to your loved one’s Legacy Website by giving the password to family and friends that you’d like to have access only.

Accept Donations – OPTIONAL. This is not a required feature. But, it allows family and friends to share continued monetary support for your loved one’s immediate family. CashApp and PayPal are presently supported. Please email us for other payment processing options.

How long will it take to complete a new Legacy Website for my loved one?
Upon receipt of the required files, it will take no more than thirty (30) days to complete your loved one’s Legacy Website.
How long will my loved one's Legacy Website remain online?
Each Legacy Website purchase comes with a LIFETIME LICENSE with us! Simply put, you only need to make one payment for unlimited online access to your Legacy Website!
Are Legacy Websites only for loved ones that passed away recently?
No. Legacy Websites are for families that want to celebrate the Lives and Legacies of their loved ones. They may’ve passed away two weeks ago or two years ago. NOTE: As long as you’re able to provide us with the required files, we will most certainly accommodate.
How do I submit files, photos and videos?
You can upload your files to our Google Drive folder. Simply, locate the folder with your loved one’s name and upload the files there. Google Drive is a much better option than email due to file size restrictions, etc.

To get started, simply click here to start uploading your files. Note: You must register/submit your payment first.

Can I use blurry, damaged or low quality photos and video files?
Although, clean, quality photos and video footage are always the best case scenario for any project. For example: We had access to some pretty nice quality images for our Legacy Website demo. But, the reality is: Sometimes, photos aren’t the best quality. And ofttimes, those are the only photos available, so we have to work with what we have. That said, we’ve added a few tips to keep in mind when gathering your photos, video and other files below.

Tips:

PHOTOS

I. All photos must be in a digital format Note: Taking a picture (with a smart phone, for example) of an old photo is not recommended, but ultimately, we’ll certainly work with what you’re able to provide. For a cleaner look, scanning the photos are a much better option.

II. Whatever photos you would like to use in the Photo Gallery on the Legacy Website’s HOMEPAGE should be as clear as possible and the size should be at least 500 pixels x 500 pixels. NOTE: Click here to view the Photo Gallery and how your photos will be positioned on the Legacy Website.

III. Whatever photo you would like to use as the Main Photo (next to the loved one’s name) on the Legacy Website’s HOMEPAGE should be as clear as possible, in color, and the photo size should be at least 1000 pixels x 1000 pixels. NOTE: Click here to view the Main Photo and how your photo will be positioned on the Legacy Website’s homepage.

IV. Whatever photo you would like to use as the Main Photo on the Legacy Website’s LEGACY PAGE (page 2) should be as clear as possible and the photo size should be at least 1000 pixels x 1000 pixels. NOTE: Click here to view the Main Photo and how your photo will be positioned on the Legacy Website’s second page.

VIDEOS

I. Funeral service and home video files should be as clear as possible.

II. If you would like to use a video that was previously posted on YouTube, you do not have to upload the full video file to send to us. Simply, upload the link only in a Microsoft Word or Google Doc, and we can add it to the website that way. FYI: This is actually the quickest and therefore preferred method to handle and add video files, but not a required method.

OBITUARIES

I. The funeral service hired to take care of the arrangements for your loved one, should have emailed you a digital copy or file of the obituary for your review and approval prior to print (making physical copies for the service). If you still have that email/file, simply upload that. It should be in a .PDF format. Important: If you do not or no longer have access to that email or digital file, you will need to obtain a physical copy of your loved one’s obituary and scan each page and upload them that way.

MILESTONES

I. Simply, type out the milestones you’d like to share on the website and upload that Microsoft Word or Google Doc. Note: Exact dates aren’t required but they’re very useful. We will need the month and year of each milestone, however, so please keep that in mind.

Is there a photo or video limit?
Yes and no. We want you to have the ability to share as many of your favorite photos and memories as you like. This can be 25 photos, or even 50 photos! But, we may have to put a reasonable limit in place if it gets out of hand. We don’t know what that number is, but we’ll let you know if you get close to it.
Can I add more videos or pictures in the future?
Yes, up to ten items per month if needed- at no cost. Update requests can be made via email only.
Can I control who has access to the Legacy Website?
Yes. For no additional cost, you can password-protect your loved one’s Legacy Website; whereby, visitors will need to input a password that you create to access the website. Important: Once your loved one’s Legacy Website has been created and published, simply email us the link to your loved one’s new Legacy Website and your created password (make it hard to guess), and we will lock your website. Note: Upon receipt of your link and password, please allow up to 48hrs. for our team to apply and test the website’s new password functionality.
How do I use the donations feature?
CashAPP: Simply, send us the $Cashtag you’d like to have donations sent to.
PayPal: Simply, send us the PayPal.me link you’d like to have donations sent to. Click here to learn more about this PayPal feature.
faq

The most commonly asked questions

have been included below

If you have a question that is not included here, please Contact Us.

General:

What is Pewple?
We are a subscription-based design and marketing company that offers custom websites, rebranding and modern marketing strategies for Local Churches. Our custom websites start at $59/mo. with no start-up or hosting fees- plus, a robust website security, SSL certificate, unlimited updates and tech support and more are also included at no additional cost. We’d like to sound hip and technical by saying there’s more to it, but it really isn’t. Our subscription-based model makes it easy and meets every budget!

Fyi: Oh, and we offer custom church apparel, logo design, youth programs and other cool stuff too.

What does the name "Pewple" mean?

Pewple is a portmanteau, which is a word blending the sounds and combining the meanings of two others. And, we believe “Pewple” best describes our objective: Connect PEWs and peoPLE.

Does my church need a website?
Absolutely. All churches should have their own web-presence independent of unrelated clutter, comments and posts found scattered across most social media platforms. A website gives you the ability to offer visitors a custom website experience with relative content and engaging functionality – all in a monitored online environment that you control.

It is also important to note that social media is not a suitable replacement for a website- nor was it ever meant to be. Hence, the reason why users are only given one (1) page per platform.

Do I have to qualify for Pewple services?
We understand that our business model saves you money. But, we want to ensure that those savings are allotted for our target demographic: Smaller churches (also referred to or described as “The Local Church”). So, if one of the following describes your church, organization or small business, you qualify for our services:

The Local Church: A small church or ministry with an active membership of 200 or less.
Organizations: A faith-based organization that represents and/or is made up primarily of Local Churches as described herein.
Small Businesses / Sole-Proprietorship: A sole-proprietorship or small business with up to three full or part-time employees.

Important: Your church, ministry or organization must also be situated within the United States of America to qualify for and to subscribe to our service at this time.

Can I replace my existing website?
We’d be more than happy to assist you with replacing an existing website with a new one.
Please Contact Us to tell us more about your project.
Can I cancel my subscription with Pewple?
Yes, you can cancel your subscription at anytime. If you cancel your subscription less than twelve (12) months into your service with us, however, you may incur a one-time early termination fee equal to one (1) month’s subscription of the canceled service plan. Click here to learn more. 

Important: If your subscription with Pewple is canceled (for any reason), your church, ministry, small business or organization will not be able to resubscribe to our service(s).

How can I reach Pewple?

We are available M-F 10a to 6p, CST to discuss any new client questions (only) via phone. Simply, email us to schedule a phone call back: onboarding@Pewple.Org. For all other questions and update requests, please contact us or email us directly at yourfriends@Pewple.Org.

Websites:

What do I need to get started with Pewple?
Click here to view our website checklist; where you can learn how to get started with your new website in five easy steps.
How long will it take to complete my new church website?

The turnaround times vary between plans. Our entry-level plan is 45 days, while our top-tier plan can be delivered ten days sooner.
The present production schedule reads thusly:

Vestibule: 45 days
Foyer: 40 days
Lobby: 35 days

Important: The turnaround does not start until ALL REQUIRED INFORMATION FOR YOU NEW WEBSITE IS RECEIVED. Please see our Website Checklist for more information.

Can I make changes to my website?
Yes! Please be sure to check your plan’s concierge frequency permissions. The following changes are included with your monthly subscription and can be made to your website at no additional charge:

a. Updates: Updating bios, ministry staff info and pics, church contacts, service times, etc.
b. Removals: Removing store products, limited-time content (ex. an event or conference), etc.
c. Modifications: Modifying page information/wording.
d. Additions: Adding new pictures to your photo gallery or a new webpage, etc.

Important: Page content, namely: verbiage and relative pics – if required – must accompany new page requests. And, new page requests cannot exceed your selected plan’s total web page allotment. Any updates not included above are considered “premium changes,” and these premium changes are available upon request for a one-time fee per request. Please contact us if you have any questions.

What is the turnaround time for website changes?
We are committed to updating all subscriber websites in a timely manner.
Please note that all website modifications, changes and update requests are subject to the following production schedule:

a. Updates. Updating a pastor’s bio, ministry staff, church contacts, service times, etc.: 24hrs.
b. Removals. Removing store products, limited-time content, etc.: 24hrs.
c. Modifications. Modifying page information/verbiage: 24hrs.
d. Additions. Adding new pictures to your photo gallery, or a new webpage, etc.: 72hrs.

The time-frames above are calculated from the submission date of each request. Ex. If a Modification request is submitted on Friday, the change/update will not post until the following Monday (not Saturday). Please be advised to schedule all requests accordingly. Note: Please permit additional time for change/update requests that span three (3) or more pages.

Important: Although, updates are made on the weekends for online streaming and related scenarios, the time-frames listed above are M-F.
You can share files and submit update requests here.

Can I make an emergency website update?
Yes, it is possible. This is considered on an as-needed basis and is only available to subscribers with a service plan with weekly or bi-weekly concierge frequency. In the event of any emergency where a content update is needed, simply Contact Us.
Will I still own my domain name?
Yes! Your chosen domain name is always yours. Even if you decide to cancel your subscription with us.
How much creative control do I have over my new website?
A lot! All Pewple subscribers are asked to tell us what they want. All subscribers are asked to share up to three (3) website examples with us, so we can get an idea of what they like and why. Alternatively, subscribers can elect to give our team full creative freedom to design and build out their new custom website, also.
What will happen if I miss a payment?
Before the second attempt is made, a friendly reminder may be sent to you via email and your services will be temporarily interrupted during this time. If the second attempt to collect payment is unsuccessful, your services will remain interrupted until the payment is made. And, if a payment is not receive payment within ten (10) days of its original due date, your subscription will be terminated.
Can I use multiple domains for one website?
Yes. If you would like to have more than one domain name “pointing” to your new website, this is possible. Let’s say that you have a domain with us (ex. MyWebsite.Org) and you would like to add another (ex. MyWebsite.Com), this is what you’ll need to do: 1. Acquire the additional domain name you want (ex. MyWebsite.Com). 2. You’ll then need to set the domain name to work as a conduit or forward to (MyWebsite.Org), administratively.

In doing so, if someone types in either domain, it will send them to your new website. Note: We do not need administrative access to the other domain(s) when the noted steps above are followed. Alternatively, we could set the forward for you by obtaining brief temporal administrative access to the domain name to do so.

Subscribers:

Will I still own my domain name?
Yes! Your chosen domain name is always yours. Even if you decide to cancel your subscription with us.
How much creative control do I have over my new website?
A lot! All Pewple subscribers are asked to tell us what they want. All subscribers are asked to share up to three (3) website examples with us, so we can get an idea of what they like and why. Alternatively, subscribers can elect to give our team full creative freedom to design and build out their new custom website, also.
Can I make changes to my website?
Yes! Please be sure to check your plan’s concierge frequency permissions. The following changes are included with your monthly subscription and can be made to your website at no additional charge:

a. Updates: Updating bios, ministry staff info and pics, church contacts, service times, etc.
b. Removals: Removing store products, limited-time content (ex. an event or conference), etc.
c. Modifications: Modifying page information/wording.
d. Additions: Adding new pictures to your photo gallery or a new webpage, etc.

Important: Page content, namely: verbiage and relative pics – if required – must accompany new page requests. And, new page requests cannot exceed your selected plan’s total web page allotment.

Any updates not included above are considered “premium changes,” and these premium changes are available upon request for a one-time fee per request. Please contact us if you have any questions.

What is the turnaround time for website changes?
We are committed to updating all subscriber websites in a timely manner.
Please note that all website modifications, changes and update requests are subject to the following production schedule:

a. Updates. Updating a pastor’s bio, ministry staff, church contacts, service times, etc.: 48hrs.
b. Removals. Removing store products, limited-time content, etc.: 24hrs.
c. Modifications. Modifying page information/verbiage: 24hrs.
d. Additions. Adding new pictures to your photo gallery, or a new webpage, etc.: 72hrs.

The time-frames above are calculated from the submission date of each request. Ex. If a Modification request is submitted on Friday, the change/update will not post until the following Monday (not Saturday). Please be advised to schedule all requests accordingly. Note: Please permit additional time for change/update requests that span three (3) or more pages.

Important: Although, updates are made on the weekends for online streaming and related scenarios, the time-frames listed above are M-F.

You can share files and submit update requests here.

Can I change my plan?
Vestibule and Foyer subscribers can upgrade their plans, and Lobby subscribers can downgrade their monthly service plan at any time.

1. Please email us at: plans@Pewple.Org or click here to notify us of your decision to change your plan. Important: Please be advised: if you skip this step, you may lose your present account details, including: your website and its related files.
2. Cancel your current plan with us.
3. Subscribe to your new plan.

Note: Upon cancellation, you will have two (2) business days to subscribe to your new plan.
Please Contact Us if you have any questions.

Can I make an emergency content update?
Yes, it is possible. This is considered on an as-needed basis and is only available to subscribers with a service plan with weekly or bi-weekly concierge frequency. In the event of any emergency where a content update is needed, simply Contact Us.
How do I make payments?
All payments (and recurring payments) are made safely and securely via PayPal. This is also how the initial payment to start your subscription is accepted. Note: All monthly payments thereafter will be made automatedly via PayPal or manually, if your subscription was processed over the phone with a representative.
What will happen if I miss a payment?
Before the second attempt is made, a friendly reminder may be sent to you via email and your services will be temporarily interrupted during this time. If the second attempt to collect payment is unsuccessful, your services will remain interrupted until the payment is made. And, if a payment is not receive payment within ten (10) days of its original due date, your subscription will be terminated.

Legacy Websites:

What is a Legacy Website?

A Legacy Website is a first-of-its-kind online environment where family and friends can celebrate a deceased loved one’s life and legacy in an elegant and creative way.

Created by popular web development and marketing firm, Pewple LLC, each Legacy Website includes: your loved one’s obituary, funeral service video, photo gallery, home videos, milestones, tributes, donations option and more. A personalized domain name and password-protect feature are also included with each website. Click here for a full list of features.

Required files.

Obituary – Allows family and friends to view your loved one’s obituary in its original format online. Note: You can turn the obituary’s page by clicking the arrows on the left and right sides the page OR for an even cooler experience, by clicking or tapping (mobile users) to top corner of a page. You can then turn the page like the physical obituary.

Funeral Service – Allows family and friends the ability to view your loved one’s funeral services if they were unable to attend or if they simply wanted to revisit the service. Note: A family member, friend or professional videographer will need to capture and provide this full video file to us. Important: We will not be able to add the funeral service to your loved one’s Legacy Website without the video file being provided to us. WE CANNOT ATTEND OR RECORD YOUR LOVED ONE’S FUNERAL SERVICE.

Milestones – Allows family and friends the ability to view your loved one’s achievements and milestones in an engaging and professional way. Note: We will use the same Milestones included in your loved one’s obituary, so you do not have to send anything UNLESS you would like to add ADDITIONAL milestones. In this case, simply include the new Milestone list in a Microsoft Word or Google Doc file.

Home Video(s) – Allows family and friends the ability to view your loved one’s videos (birthday parties, family reunions, etc.) and relive the memories shared with them.

Tributes – Allows family and friends the ability view your loved one’s to view the tributes shared in the obituary. Note: We will use the same Tributes and Acknowledgements included in the obituary, so you do not have to send anything UNLESS you would like to add ADDITIONAL tributes. In this case, simply include them in a Microsoft Word or Google Doc file.

Photos – Allows family and friends the ability to view your loved one’s photos and relive the memories shared with them.

Guestbook – Allows family and friends the ability to sign your loved one’s online guestbook. Note: We’ll only need the email address(es) that you’d like the guestbook submissions to be emailed to.

OPTIONAL FILES / FEATURES

Family Tree – OPTIONAL. This is not a required file.

Local Grief Services – OPTIONAL. This is not a required feature. But, it gives you the ability to share helpful grief service links with family and friends who may be in need.

Password Protection – OPTIONAL. This is not a required feature. But, it gives you the ability to control who has access to your loved one’s Legacy Website by giving the password to family and friends that you’d like to have access only.

Accept Donations – OPTIONAL. This is not a required feature. But, it allows family and friends to share continued monetary support for your loved one’s immediate family. CashApp and PayPal are presently supported. Please email us for other payment processing options.

How long will it take to complete a new Legacy Website for my loved one?
Upon receipt of the required files, it will take no more than thirty (30) days to complete your loved one’s Legacy Website.
How long will my loved one's Legacy Website remain online?
Each Legacy Website purchase comes with a LIFETIME LICENSE with us! Simply put, you only need to make one payment for unlimited online access to your Legacy Website!
Are Legacy Websites only for loved ones that passed away recently?
No. Legacy Websites are for families that want to celebrate the Lives and Legacies of their loved ones. They may’ve passed away two weeks ago or two years ago. NOTE: As long as you’re able to provide us with the required files, we will most certainly accommodate.
How do I submit files, photos and videos?
You can upload your files to our Google Drive folder. Simply, locate the folder with your loved one’s name and upload the files there. Google Drive is a much better option than email due to file size restrictions, etc.

To get started, simply click here to start uploading your files. Note: You must register/submit your payment first.

Can I use blurry, damaged or low quality photos and video files?
Although, clean, quality photos and video footage are always the best case scenario for any project. For example: We had access to some pretty nice quality images for our Legacy Website demo. But, the reality is: Sometimes, photos aren’t the best quality. And ofttimes, those are the only photos available, so we have to work with what we have. That said, we’ve added a few tips to keep in mind when gathering your photos, video and other files below.

Tips:

PHOTOS

I. All photos must be in a digital format Note: Taking a picture (with a smart phone, for example) of an old photo is not recommended, but ultimately, we’ll certainly work with what you’re able to provide. For a cleaner look, scanning the photos are a much better option.

II. Whatever photos you would like to use in the Photo Gallery on the Legacy Website’s HOMEPAGE should be as clear as possible and the size should be at least 500 pixels x 500 pixels. NOTE: Click here to view the Photo Gallery and how your photos will be positioned on the Legacy Website.

III. Whatever photo you would like to use as the Main Photo (next to the loved one’s name) on the Legacy Website’s HOMEPAGE should be as clear as possible, in color, and the photo size should be at least 1000 pixels x 1000 pixels. NOTE: Click here to view the Main Photo and how your photo will be positioned on the Legacy Website’s homepage.

IV. Whatever photo you would like to use as the Main Photo on the Legacy Website’s LEGACY PAGE (page 2) should be as clear as possible and the photo size should be at least 1000 pixels x 1000 pixels. NOTE: Click here to view the Main Photo and how your photo will be positioned on the Legacy Website’s second page.

VIDEOS

I. Funeral service and home video files should be as clear as possible.

II. If you would like to use a video that was previously posted on YouTube, you do not have to upload the full video file to send to us. Simply, upload the link only in a Microsoft Word or Google Doc, and we can add it to the website that way. FYI: This is actually the quickest and therefore preferred method to handle and add video files, but not a required method.

OBITUARIES

I. The funeral service hired to take care of the arrangements for your loved one, should have emailed you a digital copy or file of the obituary for your review and approval prior to print (making physical copies for the service). If you still have that email/file, simply upload that. It should be in a .PDF format. Important: If you do not or no longer have access to that email or digital file, you will need to obtain a physical copy of your loved one’s obituary and scan each page and upload them that way.

MILESTONES

I. Simply, type out the milestones you’d like to share on the website and upload that Microsoft Word or Google Doc. Note: Exact dates aren’t required but they’re very useful. We will need the month and year of each milestone, however, so please keep that in mind.

Is there a photo or video limit?
Yes and no. We want you to have the ability to share as many of your favorite photos and memories as you like. This can be 25 photos, or even 50 photos! But, we may have to put a reasonable limit in place if it gets out of hand. We don’t know what that number is, but we’ll let you know if you get close to it.
Can I add more videos or pictures in the future?
Yes, up to ten items per month if needed- at no cost. Update requests can be made via email only.
Can I control who has access to the Legacy Website?
Yes. For no additional cost, you can password-protect your loved one’s Legacy Website; whereby, visitors will need to input a password that you create to access the website. Important: Once your loved one’s Legacy Website has been created and published, simply email us the link to your loved one’s new Legacy Website and your created password (make it hard to guess), and we will lock your website. Note: Upon receipt of your link and password, please allow up to 48hrs. for our team to apply and test the website’s new password functionality.
How do I use the donations feature?
CashAPP: Simply, send us the $Cashtag you’d like to have donations sent to.
PayPal: Simply, send us the PayPal.me link you’d like to have donations sent to. Click here to learn more about this PayPal feature.
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© 2014-2024 Pewple Limited Liability Company.  All featured trademarks and logos are the property of their respective owners.